The MAI group MAI Construction MAI Housing Build · Let · Manage

Help centre

Questions, answered.

For landlords and tenants. Can't find it? Call 0161 610 6223.

Landlords

What areas do you cover?

We manage homes across Manchester, with our office in Chorlton, and premium properties in London. If you're nearby and unsure, just ask.

Do I have to use MAI Housing if I didn't buy from MAI Construction?

No. We built our reputation on MAI Construction homes, but we're happy to manage any well-kept residential property that fits our standards.

How do you find tenants?

We list on Rightmove and OpenRent with professional photos, carry out viewings and run background, reference and affordability checks on every applicant.

How and when will I get paid?

Rent is collected from tenants, and we pay it to you with a clear monthly statement showing every payment in and out.

Who approves repairs?

Urgent safety repairs are handled straight away. For everything else, we agree a spending limit with you and ask before going above it.

Can you help me decide whether to sell?

Yes. We'll look at your yield, the local market and the costs of selling, and give you a straight recommendation.

Tenants

How do I apply for a home?

Get in touch about the property you like and we'll arrange a viewing. If you want to go ahead, we'll send a short application and run the usual checks.

What checks will you carry out?

Identity and right to rent, references from previous landlords or employers, and an affordability check. We'll tell you exactly what we need up front.

How do I report a repair?

Call the office during working hours, or use the repair form on our Tenants page at any time. Emergencies are covered 24/7.

Is my deposit protected?

Yes. Every deposit is registered with a government-approved tenancy deposit scheme, and we'll send you the certificate.

Can I decorate or have a pet?

Often, yes. Ask us first and we'll check with the owner. Most reasonable requests are approved.

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